FAQ
Discovering memory-life
Creating my memory-life memory store
Adding memories
Deleting memories
Exploring my memories
Creating my own movie
Downloading your HD film
Order a backup DVD
Digitizing my photos, VHS and reels
Tags
Functionalities for all memories
Albums
Confidentiality and sharing
The memory-life tools
My profile and preferences
What do I do if?
The site’s information page (i)
Prices
Discovering memory-life
What is memory-life?
memory-life is an easy-to-use memory store in which you can gather together all your multimedia files (photos, videos, music, texts)!
memory-life operates a little like a “shoe box” which people fill with reels of film, videos, post cards etc. and then find it so rewarding to rediscover so that they can immerse themselves at random in forgotten moments of their personal lives.
Is memory-life free?
Yes, your memory-life space is free! You have 1 GB of free storage space. That is the equivalent of 2500 photos, 1000 sound recordings or 50 videos.
Creating my memory-life memory store
How can I create my memory-life memory store ?
It’s very simple! Take a few moments to fill in the enrolment form on the home page. All you have to do is enter your e-mail address, choose a password and then click “Create”!
Don’t delay. Create your memory-life memory store now!
What is my @memory-life.com e-mail address used for?
When you enrol on memory-life, an e-mail address of the form …@memory-life is linked to your account.
Although, you cannot use this address to authenticate yourself at memory-life, it does help you to save your memories. To log in at memory-life, simply enter the e-mail address you used to create your account together with your password.
Your memory-life e-mail address is there to help you transfer your memories. For example, to transfer the photos you receive from your friends and family in just a few clicks. This works in the same way as when you send an e-mail to a friend. You write a new e-mail with a subject line (which is used as the title for your memories) and attach the memory or memories that you want to save. The words in the e-mail automatically create tags which are associated with your memory. You then send this e-mail to your @memory-life.com address.
Your memory has been transferred correctly! You can find it again in your account very soon!
When you enrol, we will send you your @memory-life.com address in an account confirmation e-mail. You will also find this address in your profile. You can also receive it automatically and free of charge in your identification e-mail and by SMS on your mobile phone.
Why am I invited to add new memories on my memory-life home page?
If you have just created your memory-life memory store, your home page will guide you through your first steps in memory-life. To add memories from your computer, you can click on “follow the guide” button and then discover step by step how to add your photos and videos quickly and easily to your account.
You can also add your photos and status from Facebook by clicking on “import from Facebook”. All you have to do is to log in to your facebook account and follow the steps of our facebook application: memory-life Exporter.
If your are already accustomed with memory-life, you can click on “direct access”.
When you have added your first memories, you can open the “presentation” window for further assistance whenever you want.
What computer configuration do I need in order to enjoy all the benefits of memory-life?
memory-life can be accessed from a Mac or a PC. You simply need to have version 10 (or later) of the Flash plug-in installed. You can install the Flash plug-in (free of charge) from the Adobe site.
If you have any other questions about Flash, you can find information on the site http://www.adobe.com/en/products/flashplayer/ or contact your computer supplier.
Adding memories
How can I add memories?
The “add” button allows you to add groups of memories (photos, videos, sounds and texts). You can add memories from your computer or add a small text directly.
It is also easy to send memories without logging in:
Just e-mail your memories (sounds, photos, videos, texts, etc.) to your @memory-life.com address.
After installing your memory-life storage box (which you can also access from the presentation page), you can add memories from your computer by dragging your selected items to your memory store: click on the item you want to add, drag it to your memory-life memory store and then release the mouse button.
Can I send a memory to memory-life from my mobile phone?
Of course you can! If you are able to send e-mails from your mobile phone, just send your memory (as an attachment) by e-mail to your @memory-life.com address. The subject line of your e-mail will be used as the title of your memory. Enter a few words in the body of the message. These will be interpreted as the tags to be associated with your memory.
You can also send your memory to your dedicated @memory-life address by MMS.
Finally, you can save your SMS messages by forwarding them to 52525 (short number, three operators).
The first time you send an SMS, you will be asked to identify yourself. The link to your account will then be stored for your subsequent SMS transfers.
You can then call up this valuable SMS message again in your memory-life account.
Can I add a memory without logging in to my memory life memory store?
Yes, memory-life wants to make life easy for you and has provided a certain number of tools which allow you to send your memories from wherever you may be.
- via the memory-life storage box:
This memory-life tool is available on the site (on the site’s information page (i) at the top of your screen). Simply install it on your computer and authenticate yourself. You can then add your memories by simply dragging them to the window or by clicking “add memories to send”.
- by e-mail: When you send a memory of your choice as an attachment to your memory-life address, it is added directly to your memory store. The subject line of your message is used as the title for the memory. If you want to add tags, enter your keywords in the body of the e-mail. You must insert a space between the individual keywords.
- by mobile phone: by e-mail or MMS from your phone to the dedicated @memory-life address
- via your Iphone app: you can download the memory-life app free of charge from the Appstore
What memories can I place in my memory-life memory store?
Photos, movies, videos, sound recordings, and texts (SMS, .txt files etc.) You can import any memory up to a maximum of 300 MB per memory.
Most photo, video and audio formats are recognized. The list of formats will grow rapidly to stay in line with your needs.
To save your SMS messages: Send the SMS messages you want to save to 52525 (short number, three operators).
The first time you send an SMS, you will be asked to identify yourself. The link to your account will then be stored for your subsequent SMS transfers.
You can then call up this valuable SMS message again in your memory-life account.
What sounds can I place on memory-life?
All the sounds that you record except those produced by performing artists.
I would like to place my old photos or videos on memory-life. How can I do it?
memory-life allows you to rediscover your memories from before the digital age! Click the “digitize” button and discover all the formats that our partners can digitize for you.
You send your originals (photos, vhs, super 8, reels), our partner digitizes them, returns your originals together with a backup DVD and you will find all your media present in your account.
For information on the accepted formats and the price of this service, go to the online store.
How many memories can I save in my account?
The free offering allows you to save 365 memories per year. Your quota is reset every year. You can also send 1000 memories per year with the premium offering, or send as many as you like with the unlimited offering.
What is the Premium offering?
The Premium offering allows you to save 1000 memories per year.
Your offer also includes downloading an HD quality film of your photos and videos. The films created will not bear the memory-life logo.
This offering costs 12 Euros per year.
What is the unlimited offering?
The unlimited offering allows you to use memory-life with no restrictions! You can save as many memories as you want.
Unlimited HD downloads of your films created from your photos and videos.
The films that you create from your photos and videos will not bear the memory-life logo.
This offering costs 49 Euros per year.
What is the maximum size of the memories that I can place in my memory-life store?
You can save individual memories of up to 300 MB in size! For example, that corresponds on average to a 45 minute video using the most widespread video formats.
I’m not able to add a memory. What should I do?
First of all, make sure that your memory is smaller than 300 MB.
It is also possible that your memory has a format which is not accepted by your memory-life memory store.
Finally, if you cannot add memories, make sure that your memory store is not full.
I want to add a memory that is present on an internet service (Picasa etc.). What should I do?
We provide a number of import tools… You can discover these in the blog (on the page Tools/gadgets)
Can I send several different memories at the same time?
Of course you can! Select as many memories as you want irrespective of format. You can add memories and reorganize them whenever you want in the “organize” view.
Exploring my memories
How can I personalize the order in which my memories appear?
You can personalize the order in which your memories appear by clicking on the buttons at the bottom of your screen. For example, you can sort them by: “Most recently added” (in the “add” view).
How can I immerse myself in my memories?
To help you explore your memories, memory-life allows you to switch between different views:
- the “add” view: find your most recently added memories for rapid editing. The added memory history lets you identify the most recent dates on which you sent memories to your account.
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the “organize” view: you use this view for the rapid editing of your memories. All the information associated with your selected memories can be edited using the menu on the right. In just a few clicks, you can edit the date, title, description etc. of the selected items.
- spiral: you can move backwards and forwards through a spiral view representing your life. The view controller allows you to start the spiral in automatic mode (click on Play / Pause) or in manual mode by moving the cursor.
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mosaic: you will find all your memories arranged in rows in your welcome screen
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random: your memories are displayed at random
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the “explore” view: explore the flow of your memories using this chronological tool.
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timeline: you browse through a timeline of your memories.
- ”Slide Show” view: just double click on the photos, video, text message, or sound that you want to display, to enter this view. Your memories will be displayed in a larger format and you can then move from one photo to another using the right and left arrows on your screen. You can also click on “slide show” to start the automatic display of your photo album and adjust the photo change rate (from 2 to 120 seconds).
View controllers are available to allow you to change the memories displayed in the random view, for example. To see a memory in large format, simply double-click to enlarge it.
How a particular event can appear in the spiral?
To find a specific event, you can select tags or albums: only the selected memories will appear in the spiral.
My memories appear chaotically and at random. Why?
memory-life is your memory store! There is no organization imposed on it precisely so that you can rediscover your memories as you navigate through them. But if you want to create a little order, this is perfectly possible by using tags and albums. The “organize” view also allows you to arrange your memories!
I would like to see my memories in full-screen mode. Is that possible?
Yes. To do this, just click the icon at the top of your screen. To exit full-screen mode, press the “Esc” key on your keyboard.
I cannot type in any entries when I’m in full-screen mode. What’s happening?
This is a safety mechanism designed by Adobe for Flash applications. Although you can continue to use the interface in full-screen mode, keyboard input is deactivated. To make an entry at your keyboard, press the “Esc” key on the keyboard to exit full-screen mode.
What is the information page (i) for?
memory-life provides you with a number of sophisticated tools to make your memory store a permanently more enjoyable space – wherever you are. The “Tools” (in the information menu (i)) allow you to download applications so that you can send your memories without having to log into the memory-life site.
You can also find out more about the different functionalities provided by the service.
Deleting memories
How can I delete one specific memory?
To delete a memory, select it and click the “Edit” button followed by “delete”.
You will be asked to confirm that you really want to delete the memory. You can also right-click with the mouse.
How can I delete several different memories?
You can select several different memories. To do this, keep the Shift key held down while you click on different items to select a range of memories listed in sequence. Next click the “Edit” button and select “delete”. You will be asked to confirm that you really want to delete the selected memories.
(To select individual memories that are not listed in sequence, use the Ctrl key (Apple key on a Mac).
Creating your own movie
How can I create a movie from my memory-life memory store?
With memory-life, you can create your own movies in a very intuitive and enjoyable way. Just click on “make a movie” at the bottom of the screen in the left-hand navigation bar. Select the source for your movie (an album, a tag, your most recently sent memories), then give a title to your movie, assign it the music you want and choose one of the predefined styles: clip, classical, show, nostalgia, panorama, and week-end. Finally, click “make movie“: your movie is created in just a few moments!
You can download this movie and share it with your family and friends by e-mail or via Facebook!
How are the memories in my movie selected and organized?
memory-life contains algorithms which make it possible to identify memories which go well together (on the basis of their dates, tags, etc.) as well as the memories which you like the best (the ones you look at most frequently, for example). It’s like magic! This function allows you to create a very well-balanced movie which, we hope, will give you great pleasure.
Is it possible to retrieve the movies that I make in my memory-life memory store?
Of course! When you have watched your movie, you can download it directly by clicking the “Download” button. At present you are not able to save it in your memory-life space.
You can also send it to your family and friends by e-mail or put it on Facebook! It is only possible to transfer movies lasting less than 3 minutes to Facebook (limitation set by Facebook).
You can also order a high-quality version of your film (available soon)
You will soon be able to receive a DVD of this movie, accompanied by the originals of all the memories used to make it (ideal for sharing within the family).
How can I choose between the different movie themes that are available?
It all depends on the type of feeling you want to give to your production.
With the “Emotion” theme, every memory occupies the entire screen. The “Dynamic” theme uses certain three-dimensional effects to give your memories a sense of movement. Finally, “Profusion” focuses on giving perspective to your memories. Get ready for a surprise!
Can I add music to accompany my movie?
You can add a sound track to accompany your movie. memory-life suggests a selection of pieces chosen for you. You can also add a piece from your personal collection by choosing the option “choose my music”
I want to share this movie with my family and friends. How can I do it?
Once you have made your film, you can send it to your family and friends by e-mail. They will then receive an invitation to watch this movie.
You can also share it on Facebook (for all movies of less than 2 minutes)
Is it possible to hide the logo of memory-life from my movie ?
If you want to watch your movie without the logo-life memory, you can download it in HD by clicking on “download in HD quality”. The logo is not displayed if you have subsribed to one of memory-life offers.
Downloading your HD film
What is the difference between HD film and normal quality film?
The film that you create on Memory-life is optimized for the web. It is ideal for sharing this film by email or on facebook, to view on your computer. With HD quality film, you can have your memories on the big screen! Watch your film on your television or on your computer with your family and friends. You can show this film at an event for a special occasion, and the quality will amaze you!
How much does it cost?
To download an HD film, you must have credits. Various credit packs are available. Individually, you can order one credit valid 3 months for one HD film for the price of €3. A 3-credit pack valid for 3 months will enable you to download 3 HD films for the price of €4.99. A 10-film pack valid for 6 months will enable you to download 10 HD films for the price of €9.99.
I am interested; what do I do to download my HD film?
Select an album or folder of photos and videos to create a film (“make a film” button in the navigation bar on the left). Select the title, theme, and music of your choice, and confirm. Once your film is created, you can watch it, and all you have to do is click on “save in HD.”
To download it in HD, you must have credits; you can order them. A new tab in your internet browser will display the online store where you can order credits.
Once you have made your payment, return to memory-life where your number of credits will be displayed. Then click on “continue.” It will take a few minutes to generate the HD film; when it is finished, you can save it directly on your computer. Otherwise, you will receive a confirmation email inviting you to download the film.
I was unable to download the HD film to my computer; how do I find it again?
After your HD film has been generated, you will receive an email. (“Your memory-life HD film is available”) Follow the link in the email, and on the page, click the “download here” button. If you have difficulties, right click on “download here” and click “save target as.”
Please, rename your movie as “movie_title.mp4” and you can download it.
I did not receive my invoice; what do I do?
First, verify that your invoice is not in your spam folder. If you did not receive it, it is available in your customer area in the memory-life online store. From this area, you can download your film to your computer. (PDF format)
Digitizing my photos, VHS and reels
I want to add paper photos, VHS, super 8, or reels; how do I do it?
memory-life can help you rediscover your memories from before the digital era! Click on the “digitize” button and discover all the formats that our partner can digitize.
You send your originals (photos, VHS, super 8, reels), our partner digitizes them, sends back your originals and a backup DVD, and you will find all of your media in your account.
All accepted formats and their prices are available in the online store.
I have shoeboxes full of photos in the attic; how do I go about digitizing them?
You can order a 100-photo pack for the price of 34 Euros.
1. Buy the Photo Pack in our online store.
2. You prepare the 100 photos to be inserted into the Photo Pack yourself by following the instructions in the information booklet.
3. Fill out the order form.
4. Send the Pack directly to the address listed in the information booklet.
5. Your originals will be returned with a DVD containing your digitized photos in a high quality format and your photos will be automatically backed up on memory-life.
FREE: Digitization of the back side of your photos!(identical file names for the front and back to help you find them more easily).
I cannot play my VHS, super 8 and 8 mm tapes, how can you help me?
By choosing memory-life, you can digitize your old memories; here is our offering:
- digitization of your family films (cassette and reel),
- the transfer of your films to a DVD enabling you to watch them on your TV or computer,
- the transfer of your digitized films to your personal memory-life account.
After having placed your order in our online store, send your originals along with the order form to the address listed in your summary email. Our service provider will digitize them. Your originals will be returned with a DVD containing your digitized videos in a high quality format, and your photos will be automatically backed up on memory-life.
How much does it cost?
The 100-photo pack costs 34 euros. Your super 8 and 8mm tapes start at 9.90 euros. (pricing details in the online store) Your VHS tapes: 29.90 euros.
What formats are accepted?
Your photos for digitization must be of the following dimensions:
- minimum: 6 x 6 cm
- maximum: 13 X 19 cm
Film: Super 8, 8mm, 9,5 mm, 16 mm
Video cassettes: VHS, S-VHS, VHS-C, Betamax, V2000, Hi-8, Digital 8, video 8 and MiniDV
My memories are valuable; is this service secure?
Our service provider, a major digitization company, takes great care with the originals. The photo pack includes a secure, reinforced envelope to prevent damage.
I received my originals and my DVD, but I cannot find my photos and videos in my memory-life account?
If you have a problem after receiving your DVD and originals, contact us through the “contact” page on the website. We will respond as soon as possible.
Tags
What are tags for?
Tags allow you to assign keywords to a memory so that you can find it again easily. There are no rules or limitations for tags. It’s up to you to decide! You can add them when you send your memories or later.
How do I add tags to a memory?
Select the memory or memories of your choice. Move the cursor to the right of your memory. The option “add a tag” is displayed. Enter the name you want to give to this tag. This tag is then added to your list of tags in the vertical bar on the right-hand side of your screen. You can also drag a tag directly to your media.
I’ve applied the wrong tag to one of my memories. How can I remove it?
You can remove a tag that you have applied to a memory. To do this, select the tag. All the memories that have this tag are then displayed. Select the memory or memories which do not have the right tag and click “edit”. You can then choose the option “remove tag”. This tag is then no longer associated with your memory.
You can also right-click with the mouse!
I have navigated through my tags and now I want to see my entire memory store again. What should I do?
You know what is displayed at any given time thanks to the title visible at the top of your screen. In addition, the selected tags are displayed in blue.
If you want to display all your memories, you can choose “see all my memories” whenever you want.
backup DVD
How can I order a DVD with all my original file?
While connected on memory-life, select “upload” and you find “DVD backup” in the left menu (see capture below).
Then follow step-by-steps on memory-life store, to order a backup of all your originals files (photo, video, etc) on one or more DVD.
Price an details are in the memory-life store
Functionalities for all memories
How can I see my memory in its real size?
To see your memories in real size, you can double-click on them to enlarge them.
Can I change the title that I’ve given to a memory?
Yes. To do this, select the memory of your choice and then click the “edit” button to rename it.
This is also possible in the “add” and “organize” views in the right-hand menu.
The picture I’ve just sent is upside down. How can I display it correctly?
Select your picture and then use the “rotation” function in the “edit” menu at the top of your screen (or right-click with the mouse). Your picture now changes orientation.
I want to change the dates of my memories. How can I do it?
You can change the date of a memory. In the “organize” and “add” views on the right, you can see the title, date and description of the memory. To change the date, simply click on the calendar and/or the day / month / week fields to change the date of your memory as you require. In the other views, you can do this via the “edit” menu located at the top of your screen.
Albums
How do I create an album?
There are two ways of creating an album of your memories:
- From the “album” tab in the navigation menu
Simply add a title in the box “create an album”. Click and your album will be created ready for you to add your memories. To do this, select your memories with the Ctrl (or Apple) key held down and drag them to an album.
- From one or more memories
When you select a memory, you are able to insert it in one of your existing albums. If you want to create a new album, add a title in the box “create an album” and your memory will be added to this album.
An easy way to add a memory to the album of your choice is to select your memory and then drag it to the album tab.
How can I change the title of my album?
To change the title of your album, go to your albums, select the album that you want to edit and click on the pencil icon.
How can I switch from one album to another?
It’s very easy, when you choose another album, you move directly from the last album to the new one!
How do I close an album to return to my full memory store?
If you want to go back to your complete memory store, click the blue “see all my memories” button at the top left.
Sharing and confidentiality
Who can see my memories?
You are the only person who can see the content of your memory-life account.
Can I make all my collection public?
No, a memory-life account is personal and is not intended to be published.
Are my memories safe on memory-life?
As far as security and the permanent storage of your data is concerned, and in compliance with the General Conditions of Use, Orange Vallée, the company that publishes memory-life, is responsible for implementing the resources required for the correct operation of the Service and, in particular, the maintenance of the continuity and quality of this Service.
We also use secure hosting solutions that are recognized and employed by the France Télécom Group.
How can I share my memories with someone?
You can share a movie that you have just created with your friends and family by sending it to them by e-mail.
You can also share the albums or tags of your choice. To do this, just click the “share” button in the navigation menu on the right.
First of all, choose the albums or labels that you want to share, then click right, and select “share”, you can choose to share it by mail, link, Facebook or Twitter.
Then you can specify the period for which you want to share these memories and enter the e-mail addresses of your family and friends in order to share your memories with them!
You remain free to modify, extend or cancel this memory share!
You can tick “notify your recipients by email when you add new memories”. Then your family and friends will receive an e-mail inviting them to go to a page where they will discover your memories. Now, you share your album in real time and your friends and family can also complete it. If your friends and family want to download an album, they have to log in or to create a memory-life account.
When I share photos with my family and friends are they able to download them?
When you share your memories with your family and friends, they are able to download the photos, videos, sounds and texts that you have shared with them. On the share page, they simply need to click on “download photos”. If you cancel the sharing, they will no longer have access to this option.
What happens if I make changes to an album or tag that I am sharing?
You can change the sharing by modifying the date, adding recipients or by cancelling it. If you add memories to an album that you are already sharing, your family and friends will automatically see the new content when they’ll open the memory share page next time.
My friends and family don’t have access to the shared album anymore, why?
You can send an invitation to your friends and family as many times as you want. If not, it can be because the sharing is expired. You can check the expiring date by editing the parameters.
The shared album is deleted
Otherwise, when you delete an album, the sharing is automatically interrupted. Indeed, when the message “ the sharing isn’t available anymore” appears, it means that the person at the origin of the sharing has deleted the album. You can’t add content anymore.
How to access to a shared album?
To access an album, all you have to do is to click on the link that you can find in the notification email.
How to contribute to a shared album?
Step 1: identify yourself or create a memory-life account.
To add some memories in the album, you have to log in to your memory-life account or create one. It’s very easy to create an account all you have to do is enter your name, password, and your email address.
Step 2: add memories
Once you’re connected to your memory-life account, all you have to do is add photos, videos, and audios from your computer or directly add text from memory-life.
Once you added your memory, you can add some others or watch the album by clicking on “browse”.
When the limit of memories allowed is reached, you or your friends and family can’t add content anymore. If the following message you’ve « exceeded your quota for sending memories » appears when you try to add more memories in an album that someone shares with you, don’t hesitate to warn the person at the origin of the sharing, that way, this person will be able to subscribe to a memory-life offer and you’ll be able to send memories again.
The memory-life tools
What is the memory-life “storage box” application for?
This application, which you install on your PC, allows you to move memories to your memory-life store without having to open your Web browser. Start the application and then drag and drop your memories to this storage box. Now click “send” and your memories are sent directly to your memory-life account!
(To do this, you have to enter your memory-life login details in the preferences)
How do I install the “storage box” application on my computer?
In the Presentation window which is accessed by clicking the button (i), simply click on “download the memory store tool”. Save the file on your computer. Double-click on “uploader_memory-life” and follow the instructions!
What operating systems is the “memory-life memory store tool” compatible with?
Thanks to the use of Adobe Air technology, the application is compatible with a large number of operating systems. You can find more information on the Adobe site
Transfers from iPhoto
memory-life is also aware of the needs of Mac users. Thanks to this small program, you can export all the items in your iPhoto photo library to memory-life in just a few clicks. Download the installer for the Memory-life plug-in for iPhoto which is available on page (i) of the memory-life site or on our tools page. Double-click on the installer and follow the installation procedure. When you start the iPhoto application, the memory-life tab will be displayed in the iPhoto “File/Export” menu. Here you can transfer photos and videos together with their keywords to your memory store.
How can I transfer photos from Picasa to memory-life?
memory-life is also aware of the needs of Picasa users. Thanks to this small program, you can export all the items in your Picasa photo library to memory-life in just a few clicks. Download the installer for the Memory-life plug-in for Picasa which is available on page (i) of the memory-life site or on our tools page. Double-click on the installer and follow the installation procedure.
My profile, my preferences
How can I update information in my memory-life account?
Click on your user name at the top of the screen and then choose “my first name”. You can access all your personal information under “My profile”. You can then use the “Edit” button if you want to change any details. For example, you can enter your mobile phone number here in order to receive your memory-life e-mail address directly by SMS. Any changes you make take effect when you click the “save” button.
How can I change my wallpaper?
You are able to choose your preferred wallpaper. By default, a photo taken at random from your account is used as your wallpaper. You can change it by clicking on the icon “change wallpaper”.
To do this, you must use a photo that is sufficiently large and of good quality. If you are not able to change your wallpaper then you do not have any photos of sufficiently high resolution in your account or your photos are too small. In this case, a solid colour will be used as the wallpaper.
If you want, you can disable this option by unchecking the “random wallpaper” box in your profile.
What do I do if?
I haven’t received an e-mail confirming my enrolment
First of all, make sure that the confirmation e-mail has not been blocked by your anti-spam filter and is present in your Spam file.
You can receive your confirmation e-mail again by clicking on the link “Lost your password?” on the login page.
I’ve lost my password
On the memory-life home page, click on the link “Lost your password?” and enter your e-mail address again. A new password will be sent to the address you specify.
You can then change this password. To do this, simply go to your memory store and select “my profile”
I can’t enter anything when in full-screen mode in memory-life.
This is a safety mechanism designed by Adobe for Flash applications. Although you can continue to use the interface in full-screen mode, keyboard input is deactivated.
I’m not able to load the page
If nothing is displayed after you enter your login details, you need to install the most recent version of Flash Player.
To be able to display memory-life correctly, you must have the Flash Player plug-in. A plug-in is a small add-on program which allows your browser to display certain links and animations correctly. This Flash plug-in works with the following browsers: Internet Explorer, Netscape, Opera, Mozilla. It is compatible with Microsoft Windows, Apple MacOs, Linux, Solaris and Pocket PC.
This free software can be downloaded easily from the site http://www.adobe.com/fr/products/flashplayer/.
If you have any other questions about Flash, you can find information on the site http://www.adobe.com/fr/products/flashplayer/ or contact your computer supplier.
I want to cancel my enrolment
We do our very best to give you satisfaction. If, however, you find that our service is not for you, you can cancel your enrolment using the contact form available on the site (choose “cancel my enrolment”). Please do not hesitate to tell us about any improvements you would like to see.
How to contact us?
If you have a problem which is not listed in these FAQs, you can get in touch with us via the contact form which is available on the site.
Presentation of site page and Help
Presentation page
On the site, you can access a simple help function by clicking the (?) button or a page which presents memory-life via the (i) button. Here you will find presentation videos and tools for download.
Pricing
3 credit film pack
Downloading a memory-life HD film will enable you to view your memories on a big screen!
The quality of your film will be even more impressive in HD.
Once you have downloaded your film, you can watch it on your computer or TV thanks to its 720p resolution.
Technical characteristics:
HD ready (720p) film in MP4 format.
The pack is valid for 3 months.
Once you have purchased the pack, you will have the credits to enable you to download your films. Your credits will be saved in your account until you use them or until they expire.
The Memory-life premium offer
This offer includes:
- Up to 1000 memories per year (photos, videos, sound, text)
- Up to 500 MB / memory and 3 Gb /month
- 1 HD film of your memories for download. HD ready (720p) MP4 format film of up to 50 min. maximum in high definition.
The Memorylife unlimited offer
This offer includes:
- An unlimited number of memories per year (photos, videos, sound, text)
French version 
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